Recent Why SERVPRO Posts

Steven

4/6/2021 (Permalink)

Steven is one of our most seasoned employees. He has been with the company for over 8 years now. He is our lead mitigation technician and is great at what he does. He has multiple certifications that include fire, water, mold and asbestos. Steven knows that our customers are the most important part of the job and he takes pride in making sure they are always taken care of.

Steven has also added to COVID cleaning to his growing list of skills with SERVPRO. He works a few nights a week COVID cleaning a few businesses in town. He has gone through the training necessary so he knows exactly what to do so that we can keep our community safe! We are so happy to have Steven as a member of our SERVPRO family.

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Melissa

3/11/2021 (Permalink)

Melissa is our office manager and she is truly like no other. She is the most compassionate and honest person I have ever met. She is amazing with our customers and our employees. She is definitely the mom of the office! She has been with SERVPRO for over 7 years and has done numerous positions within the company and has excelled at each one of them. She was promoted to office manager last year and she is really thriving at it. Melissa is hard working and always ready to help where she can.

She is a hard worker, great listener, and a go getter! If you have a problem she will always be there to help find a solution. She is completely amazing with our customers and will go above and beyond to make sure they receive the help they need. Melissa is really the glue that holds a lot of our company together and we are so blessed to have such an amazing woman as our office manager.

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Skylar

3/11/2021 (Permalink)

Skylar is the original owner of our SERVPRO franchise and has been for over 12 years!  Skylar is an army veteran who served for 10 years. When he came back to Idaho Falls after serving our country he started working in the construction field. After a while of doing that he got the opportunity to own his own SERVPRO franchise. He has really thrived in the restoration industry due to his compassionate attitude as well as his unbreakable drive. Skylar’s number one priority is his customer’s satisfaction. He will go to the ends of the earth to make sure that his customers are well taken care of and happy with the services they received.

Skylar is also an amazing boss! He listens to his employees and really tries to help fix any situation he can. He is always available even when he is ridiculously busy. He will do anything for anyone and his compassion is through the roof! He is truly an amazing leader.

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Megan

3/11/2021 (Permalink)

Megan is another employee that we are extremely lucky to have on our team. Her selflessness and willingness to take on any task has made her an extremely valuable asset to our team. She worked as a Marketer for three years until recently getting transferred to a file coordinator position. Megan has over ten years of working as an insurance agent. She decided she needed a change and has been working as a file coordinator in the front office. Between her extensive experience and her kind and mellow demeanor she is the perfect fit for the job! She is loving and caring and will do anything and everything in her power to make sure the jobs go as planned.

Megan has also been running our COVID cleaning department. She not only makes the schedule and updates all information emails, she gets her hands dirty too! Up to 5 nights a week she goes to the local hospital and fogs and cleans their covid room. It takes one to two hours a night to finish the job completely. It is something she is extremely passionate about and she is so amazing at it! She is such a blessing to have on our SERVPRO team.

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Carissa

3/10/2021 (Permalink)

When working in the restoration industry patience and compassion are two things you need to have and our Reconstruction Coordinator Carissa has both of those qualities. She is kind, compassionate and really tries to understand the customer and their needs.

She is in charge of all things Reconstruction. She helps with the schedule, managing the jobs, speaking with the customers just to name a few. She is basically the right hand woman to the Production Manager. She makes sure that all the customers’ needs are being met as well as helping our guys with whatever they need as well.

Carissa is the epitome of what customer service and a great attitude should look like. She is an amazing addition to the company and we are so lucky to have her!

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Carlos

3/10/2021 (Permalink)

Carlos is one of our longest employees at our franchise and we are extremely lucky to have him! He is our mitigation crew chief and has been with the company for over 5 years. He is mold and asbestos certified and has years of hands on training.

Carlos is also extremely compassionate to our customer’s needs. He listens and helps in any way he can. He is not afraid to go above and beyond and is always willing to make sure the job goes right! He knows as much as anyone that when we go to these disaster jobs that the customer is already going to be extremely emotional about the situation at hand so he makes sure to handle the situation as delicate as possible. We are so happy to have an employee as loyal and positive as Carlos on our SERVPRO team!

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

Corbet

3/10/2021 (Permalink)

SERVPRO franchise owner Photo of Corbet

Corbet is one of the owners of our SERVPRO Franchise and we are so happy to have him as one of our leaders. Corbet is a hard hitting, fact giving, and very real individual. It is impossible for him to not tell it how it is. He is also constantly thinking about ways to better our company and support our team. He has implemented a lot of new ideas and ways of doing things since he has started which has really helped us grow as a company and individuals.

Corbet is the kind of boss you can go to with a problem and know that you will leave with a solution. It may not always be a solution you like, but it will be an honest one. He is amazing with our customers as well and treats them all as his first priority. He knows that to run a business you need your customers and employee happy and he works hard every day to accomplish both of those tasks. We are all very lucky to have a boss like him!

If you have a fire, water, mold, asbestos, biohazard or covid disaster please give SERVPRO a call today! We are available 24 hours a day, 7 days a week. We have highly trained professional ready to help!

We are Cleaning Experts

4/10/2020 (Permalink)

The owners of our franchise with their children The owners of our franchise posing on a couch with their children.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Idaho Falls & Rexburg/Rigby

Our Peeps

3/26/2020 (Permalink)

Our SERVPRO crew getting suited up in yellow hazmat suits Our SERVPRO crew getting suited up in yellow hazmat suits ready to fog an airport.

Our Peeps were suiting up prior to fogging an airport in Wyoming. Disinfectant fogging is a great step we can take to help provide you and those around you with an extra level of peace of mind.

We are dedicated to making sure that we can assist in helping to combat the spread of Coronavirus by offering cleaning fogging services.

Remember to continue to follow the CDC guidelines on social distancing & quarantine measures.

  • Wash hands 
  • Avoid touching face 
  • Clean and sanitize house 
  • Clean and sanitize office 

As a responsible business and member of the community, we are asking the same question that you are: How can we keep our customers and community safe?

At SERVPRO we can help minimize the spread of germs with proactive cleaning and/or fogging. We are trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration.

In addition to Proactive Deep Cleaning, we also offer the following:

A fogging process delivered with a mechanical system that atomizes electro-statically charged droplets of SERVPROXIDE that can get it to the hard to reach cracks and crevices of the treated area. SERVPROXIDE is a proprietary hospital grade disinfectant that has demonstrated effectiveness against viruses similar to the SARS-Coronavirus (COV-2).

  • SERVPROXIDE is NON-TOXIC and is not considered hazardous by OSHA. It is as safe or safer than many household cleaners.
  • SERVPROXIDE has a mild smell and areas treated can be inhabited as soon as 15-20 minutes after being treated.
  • SERVPROXIDE DOES NOT cause any respiratory or skin irritation.

From a business point of view, doesn’t it make sense to put yourself in a position to say you have taken all reasonable precautions to take care of your customers and staff?

We are also offering Fogging and Extensive Cleaning to help prevent the spread of Coronavirus. SERVPRO is an essential business and is here to help you 24 hours a day, 7 days a week for all of your Fire, Water, Mold and Asbestos Disasters. Give us a call today at (208) 523-5365.

We are here to help

3/13/2020 (Permalink)

News article showing our SERVPRO truck News article about Coronavirus showing our SERVPRO truck in the background.

SERVPRO's all over the US have been working tirelessly to help minimize the spread of Coronavirus. We have assisted in cleaning the Amazon and Nike headquarters as well as Princess Cruise Ship and entire school districts.

Call us today at (208) 523-5365 to discuss how we can help protect your home and business.

https://www.washingtonpost.com/…/grand-princess-cruise-shi…/

“Two green SERVPRO disaster recovery trailers were in the area with labels that read, “Ready for whatever happens.” Workers wearing vests from the same company roamed the grounds. Other trailers were labeled, “California disaster medical support.”

https://pamplinmedia.com/…/454621-370957-forest-hills-is-re…

“While the building was closed, SERVPRO, an industrial cleaning company, was brought in to deep clean the premises. PBS Environmental, the district's industrial hygienist, provided third party oversight to make sure protocols were followed.

SERVPRO disinfected all hard surfaces such as doors, bathrooms, desks, chairs and countertops, using a registered hospital grade disinfectant called Benefect Decon 30. In addition to the manual wiping and disinfecting, electrostatic sprayers — which create a bond between the surface and the spray and don't have to be wiped — were used.

SERVPRO started their assessment Saturday morning and finished cleaning Monday afternoon.

SERVPRO used these same methods to clean all other LOSD facilities. “

Wash your hands

3/13/2020 (Permalink)

Flyer regarding the coronavirus and how SERVPRO can help Flyer regarding the coronavirus and how SERVPRO can help.

We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Call (208) 523-5365 or email us at SERVPRO9647@gmail.com to see how we can help clean your home or business.

Stop the spread of germs with a professional cleaning for your home or business. As the #1 choice for cleanup and restoration, we have the resources to help you immediately. Call (208) 523-5365 or email us at SERVPRO9647@gmail.com to see how we can help clean your home or business.

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

As the #1 choice in cleanup and restoration, we can minimize the spread of germs with a proactive cleaning for your home or business. Give us a call at (208) 523-5365

As painless as possible

3/12/2020 (Permalink)

One of our crew chiefs Carlos standing in front of a SERVPRO truck Carlos our crew chief posing in front of our SERVPRO truck

Here at SERVPRO we strive to make every disaster as painless as possible for our customers. Here are some customer reviews that put a huge smile on our faces.

Megan

We have had some mold problems in our garage. Skylar was the first person I called. He sent someone out immediately to take a look and then personally came out and looked as well. Very professional, very helpful and I would call again when something else comes up! Thanks so much!!!

Shawn

Marci and Carlos were magnificent to work with. I will absolutely work with SERVPRO again. It really made a difference, the wonderful customer service these two provided. THANKS!

Raquel

Skyler was very professional and very willing to answer any and all questions I had. I had some flooding in my house a while back and everyone who's come through has been very friendly and very kind. I would be happy to have them work on my house again (though I'm hoping to avoid that!).

We love our customers' Reviews

3/12/2020 (Permalink)

One of our crew chiefs Zach standing in front of a SERVPRO truck One of our crew chiefs Zach posing in front of a SERVPRO truck

We really do love reviews from our customers. Here is one that really made our day!

Robert

Upon returning from SOCAL on the 27th of August, we found our basement flooded. We called Farmers Insurance and told them what happened and they in turn called SERVPRO and they had two men at our home within an hour. They worked till past 2 am attempting to get as much water removed as possible. Zach, the team leader said that another team would be back in several hours to continue the clean up. By 8 am Carlos and his crew arrived and continued the water removal process and begin the drying out process. Between Zach’s crew and Carlos’s crew the basement was dried and prepared for the restoration process. These two young men were not only very efficient, but very helpful in explaining everything thing that was happening, and also what the whole process would entail. Thank you both along with your crews for helping us to get through all of this. Robert and Susan Robinson

We strive to make our customers happy

3/12/2020 (Permalink)

One of our crew chiefs  standing in front of a SERVPRO truck Our crew chief posing in front of the SERVPRO truck

Here at SERVPRO we strive to make our customers happy! Our reviews mean everything to us! Here are a few of our favorites.

Brandon

Very helpful and mindful of my situation. I am glad I didn’t have to spend a whole bunch of money to have them fix what I was capable of doing with a little bit of guidance. It is is nice to know that they are in business to help others and not force them into expensive repairs just to help their bottom line. Thank you for the help!

Rebecca

We are very appreciative of SERVPRO and all of their crews. They are responsive and communicated with us every step of the way. Carlos and Josafat worked on the drywall repair and I would venture to say that it is the best drywall texture we have seen in a repair! They also trained our maintenance team to be able to detect water leaks behind the walls and use the hygrometer to get a reading. We will use them again!

Reviews help us grow!

3/26/2019 (Permalink)

Here at SERVPRO we feel like we are only as good as the feedback we receive from our customers. We train our employees to always try and go above and beyond for our customers. Below is a real life review we received this week!

Dear Skylar and Jared

 Thank you both so very much for your careful and professional attention to the recent water loss at my home in Jackson, Wyoming. You and your team have done a very neat and thorough job of caring for the home as well as making me feel comfortable with the entire process. I very much appreciate the time you’ve spent reviewing the estimates so I know we’ve captured everything correctly.

 I look forward to receiving your final report – we’ll use that to get the remaining bids and info needed to complete this process. Please don’t hesitate to reach out to me if you need anything further from me at this time.

 Wishing you a successful year!

 With gratitude,

 Robin Suydam

Toys for Tots

3/11/2019 (Permalink)

SERVPRO of Idaho Falls is huge in helping out our community! We love being involved in as many organization projects as possible. This last Christmas were lucky enough to be able to show our support and assist Toys for Tots in raising over $350 as well as two boxes of toy donations.

Toys for Tots is a program run by the United States Marine Corps Reserve which distributes toys to children whose parents cannot afford to buy them gifts for Christmas. The program was founded in 1947 by reservist Major Bill Hendricks.

Our Marketing/Sales Rep Corey was able to go around to over 10 businesses in town and get donated items such as gift cards and gift baskets. All proceeds from those raffles went straight to Toys for Tots.

We went to Black Bear Diner as well as Cal Ranch to set up booths and inform people about this wonderful organization. People were wonderful and really helped out their community and all of the wonderful children in it. We cannot wait to be involved again Christmas 2019 and raise as much money and toys to help out our community as we can!

Veteran Owned

3/11/2019 (Permalink)

SERVPRO of Idaho Falls is a veteran owned and operated business. Our owner Skylar price served in the Army for 9 years.

This last year we were able to be a part of a Veteran motorcycle ride called Ride 22. On their website, this is how Ride 22 is described.

Ride For 22® is a non-profit 501c3 organization who cares deeply and passionately about serving our nations’s military and their families. Our mission states we will do three things: spread awareness of PTS and educate the public, serve as a living memorial and provide support and comfort to the loved ones left behind. We hope to accomplish this mission in several ways; participating in ride events, recruiting other riders to join us in raising awareness, being visible at events such as ride’s and health expos, networking families to help each other through the grieving process, help with ride registration fees for veterans battling PTS or the families of those who have lost the battle, share helpful resources to help those suffering or dealing with loss, and much more. Our hope by raising awareness and educating the public is that we can help eliminate some of the stigma that surrounds military PTS and allow for veterans to seek and receive the help and social support they so desperately need and reduce the number 22 to 0.

Excellent Customer Service

3/11/2019 (Permalink)

Here at SERVPRO we try and take the absolute best care of our customers. We make sure to implement proper training for all new hires that starts and ends with proper customer service.

We believe that the customer should be more than happy with the job and job process so we make sure to check in with them throughout the job to make sure that they are satisfied with the work we are preforming.

We believe that having excellent customer service is key. On www.myperfectresume.com they define what excellent customer service means.

What does it mean to provide excellent customer service?
Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company’s products or services. It also involves providing service to a customer in a timely, pleasant manner. In order to provide excellent customer service, one needs superb communication and problem resolution skills.

24 hours a day, 7 days a week

3/6/2019 (Permalink)

Why SERVPRO? Because SERVPRO prides themselves in being faster to any disaster. With over 1,500 franchises nationwide, we can be anywhere you are. We know that when disaster hits the last thing anyone wants is to have to wait for help. We are confident that we will be there for you in a timely manner and to be able to start helping right away.  

To make sure that we stand true to our promise, we are open twenty-four hours a day, seven days a week. We have on call managers and technicians to make sure we are able to help whenever disaster may hit. We know that disasters are not planned and we want our customers to feel secure and to know that we are available 100% of the time.

If you have a fire, water, mold, or asbestos disaster, give SERVPRO a call today at (208) 523-5365. We also offer duct cleaning!

Employees are everything!

3/6/2019 (Permalink)

Why SERVPRO? When I began working for SERVPRO I knew close to nothing about the franchise that I got hired on to. I learned quickly that it wasn’t just another “restoration company franchise” but a family. This SERVPRO is independently owned by two of the nicest, hardest working, wonderful individuals I have ever met. They don’t just treat this like a business but like a family. They care about their employees and are there for them whenever we need them.

We have monthly company meetings and the marketing department gets to spoil the other employees with a HUGE yummy breakfast as well as treats most months. Every employee is required to attend these meetings because at our franchise they want to hear everyone’s suggestions, opinions, questions, and concerns.

I believe that a successful business treats their employees with respect and that is exactly what they do. I am extremely proud to be working for a company as amazing as this one.

We love reviews!

1/24/2019 (Permalink)

I know a few people who have used SERVPRO, they have excellent customer service, do a great job, are fast and efficient.

-Catherine M.

This is a great company! I needed work done in my house after a leak and water damage and they were wonderful to work with. Very professional and punctual. would definitely recommend SERVPRO of Idaho Falls & Rexburg/Rigby to our friends and family.

-Danielle P.

My older brother and father both had the opportunity to work for SERVPRO a few years ago. I have always been impressed with the quality work this business cranks out. Great business and even greater owners!

-Tiffany R.

Britten Hafen was on time, very professional, quick and a complete pleasure. My dishwasher broke and flooded into the living room carpet. We cleaned it but had them come check for mold. Once she arrived she took care of everything, I didn't have to do anything after that. Next time I will call them quicker and just have them take care of everything!

-Stew DBD

We take pride in ourselves

1/24/2019 (Permalink)

SERVPRO prides itself in always making sure the customer is happy with our work as well as being happy with the customer service we provided to them. It starts from the first call the front office staff, then to our estimators, followed by our crews, and finally to our Marketing team and our Production managers. We train every one of our SERVPRO employees to know the importance of great customer service and strive to always to our best!

SERVPRO has gone above and beyond to make us whole despite our insurance companies lack of co-operation. There employees have been considerate, and professional. The office staff is fantastic with follow up and follow through. The owner Skylar exceeds expectations and strives to provide quality work for his clients. I highly recommend them for any home repairs or renovations.

-Tracy M.

Great company!!! Highly recommend.

-Rebecca C.

SERVPRO did a great job cleaning up the fire in Mud Lake, Idaho. They were friendly and efficient while cleaning the museum and demoing the Painted Pony Bar and Grill. Pretty much the best people for any job!!

-Tiffany R.